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In order to make a booking, a 50% deposit or valid purchase order number and invoice address must be given.
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The balance is payable on or before the date of the first visit relating to that booking.
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7 days notice must be given if a booking is to be cancelled. If this is not given, 50% of the total course fee is payable. That is, the deposit is refundable up until 7 days before the booked event date. If the booking is cancelled within 7 days, the deposit is retained by Boulders Ltd.
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If a smaller group than expected attends the session, a fee of 50% will be applicable to those not attending, unless 7 days notice is given.
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Invoices must be paid within 30 days of the invoice date.
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Under the Late Payment Act we reserve the right to apply interest to any outstanding credit amount at 13% pa accruing daily, together with a one off administration fee of £40.00.
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Should your session be cancelled by Boulders, we will endeavour to rearrange the session at a mutually suitable time. If rearrangement is not possible, any monies already paid will be refunded.
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Groups are taught on a ratio of 1:9. If you require a smaller ratio, extra instructors can be purchased. Rates for extra instructors must be arranged at the time of booking. Points 4 and 5 still apply.
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While on a session, the instructor is responsible for the group. They reserve the right to remove an individual or stop a session, should the behaviour of that individual or group be infringing on the safety of themselves or others. No discounts will be made for sessions ended early due to disruptive behaviour.
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Sessions must start and end on time. If a group is late, the session will not be run over to accommodate this. This is because we usually have sessions running back-to-back.
