Returns Policy

Unwanted Items

We hope that you are satisfied with all your purchases from Boulders. Despite this we do understand that sometimes you may wish to return items to us.

If for any reason you wish to return an item you have purchased from Boulders, you may do so within 14 days of the date you have received the item,*(This does not apply to items classed as PPE) provided the item is in its original condition and is complete with all its original packaging. Please fill out our Returns Form and pack it securely with your item. Delivery charges can only be refunded if you have cancelled your whole order.

Unfortunately we will be unable to credit postage costs for returning unwanted items to us. As the item is your responsibility until it reaches us, we recommend using a service that insures you for the value of the goods.

 

*PLEASE NOTE

Unfortunately, for the benefit of all our customers, we are unable to accept returns of climbing equipment classed as PPE (Personal Protective Equipment) unless they are faulty. This includes, but is not limited to; harnesses, ropes, helmets, slings and hardware. If we were to accept returns of these items we would not be able to guarantee their integrity for the next customer. Please bear this in mind when you are purchasing these items.

 

Faulty Goods

Our aim at Boulders is to provide the very best kit in perfect condition. If for some reason the item you receive is faulty or damaged please contact us first to request a returns number and then we will be happy to credit your postage and replace or refund the item.

If any item you have bought from Boulders develops a fault after 14 days you can return it to us and we will be happy to return the item to the manufacturer for inspection. If it is found to be faulty we will replace the item where possible or offer a refund.

Original Condition

For an item to be classed as being in original condition, the item and its packaging must be in the condition it was supplied. This means;

•   The item should not have been worn outside (this includes climbing walls!)

•   The item should not be dirty or marked in any way

•   All labels and tags should still be attached

•   The item should still be inside all boxes and packaging and the boxes and packaging should not be damaged